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eSIM Troubleshooting

Installed, but no internet?

Run these in order. Most cases are fixed by the first two.

Run these checks

  1. Settings > Cellular/Mobile Data > Cellular Data > Pelesim eSIM

  2. On this eSIM, not your home SIM.

    Settings > Cellular/Mobile Data > Pelesim eSIM > Data Roaming

  3. Settings > Cellular/Mobile Data > Pelesim eSIM > Voice & Data > LTE

  4. See Coverage on your eSIM in My eSIMs.

    Settings > Cellular/Mobile Data > Pelesim eSIM > Network Selection > Automatic off

Still nothing?

That is ours to fix, not a settings problem. Send us your phone model, the country you are in, and the network name in your status bar.