Help Center

How can we help?

Install guides, fixes, and the answers worth having before you buy.

Install your eSIM

Set it up before you fly, on the device you actually have.

Install on iPhoneScan the QR code or enter the details by hand, then keep your own number working.Install on AndroidThe exact menus for Samsung and Pixel, plus the roaming settings that get you online.Install on iPadDirect install, QR code, or manual activation on a cellular iPad.

Fix a problem

Something is installed but not working.

Installed but no internetFive checks in order: data line, roaming, LTE, 2G, and choosing a network by hand.Check your data usageWhere to find how much data is left, on iPhone, Android, and in your account.

Before you buy

Check it will work and pick the right amount of data.

Does your phone support eSIM?Search recent iPhone, Galaxy, Pixel, and more for eSIM support.How much data do you need?Estimate maps, messages, social, streaming, and hotspot use for your trip.What is an eSIM?How it works, how you install it, and why your normal number stays active.How Pelesim worksFrom picking a destination to being online, in four steps.

Cannot find it here?

Send us your phone model and what you are seeing, and we will answer.

Contact support