Terms of Service

These Terms of Service govern your access to Pelesim's website, applications, customer portal, travel eSIM plans, top-ups, support, and related services. Pelesim is operated by Configo LTD d.b.a Pelesim ("we," "us,"or "our").

By creating an account, placing an order, or using the service, you agree to these terms and our Privacy Policy and Acceptable Use Policy. If you do not agree, do not use the service.

• You must be at least 18 years old and legally able to enter into a binding agreement.
• You must provide accurate account and billing information.
• You are responsible for protecting your email account, devices, and login codes.
• You must notify us promptly if you suspect unauthorized access to your account.

You are responsible for activity performed through your account unless the activity resulted from our fault.

Pelesim sells prepaid travel eSIM data plans for supported countries and regions. The service may include plan search, checkout, electronic delivery, installation details, usage information, top-ups, account management, and customer support.

Plans are data-only unless a plan page expressly states otherwise. Pelesim is not a mobile network operator and relies on eSIM suppliers, mobile networks, payment processors, app stores, hosting providers, and other third parties.

• Your device must support eSIM technology and be unlocked for use with another carrier.
• You must review the destination, coverage, data allowance, validity period, and device requirements before purchase.
• You are responsible for following the installation and device-setting instructions provided with the plan.
• Deleting an installed eSIM may make it impossible to reinstall unless the provider supports reissue.

Device compatibility lists and installation guides are provided for convenience. Device variants, carrier restrictions, operating-system changes, and regional settings may affect compatibility.

An order is accepted after successful payment confirmation and provider fulfillment. We may reject, delay, or cancel an order when payment cannot be verified, fraud or abuse is suspected, required information is invalid, a provider cannot fulfill the plan, or the destination is restricted by law or supplier policy.

Installation details are delivered electronically through the customer portal and may also be sent by email. You are responsible for providing access to a valid email address and reviewing the delivered plan before installation.

Prices are shown before checkout and may vary by destination, provider, data allowance, validity period, currency, and market conditions. A price change does not affect a completed order.

Web payments are processed by Stripe or another disclosed payment processor. Mobile purchases are processed by Apple, Google, or the applicable app marketplace. We do not store full payment card numbers.

You authorize the applicable payment provider to charge the amount shown at checkout. Taxes may be added where required by law. Israeli customers are charged Israeli VAT at the applicable rate.

Purchases made through an app marketplace are also subject to that marketplace's payment and refund rules. The marketplace may control payment authorization, receipts, cancellations, and refund decisions. If a marketplace reverses a purchase after an eSIM or top-up has been delivered, we may suspend the related plan or account and recover any unused value where permitted by law.

Unused eSIM purchases are eligible for a refund when requested within 7 days of purchase, provided the eSIM has not been activated. Installing an eSIM does not affect eligibility because the plan only starts on first use at the destination. Activated or partially used eSIMs are normally not refundable because the digital service has already been consumed.

If we cannot deliver valid installation details or confirm a fulfillment failure on our side, contact support with the order reference. Additional details are available in our Refund Policy. This commercial refund policy does not limit any longer withdrawal, cancellation, conformity, or refund rights that applicable law gives you.

Data allowances, activation rules, validity periods, supported networks, speed, throttling, and top-up availability are plan-specific and may be controlled by the underlying provider. Usage information can be delayed by mobile networks or suppliers and should be treated as an informational estimate.

A top-up is linked to the eligible eSIM identified at checkout. Top-ups cannot normally be transferred to another eSIM, account, or destination. Unused data expires according to the purchased plan's terms.

Coverage and service quality depend on local networks, location, signal strength, device settings, network congestion, provider availability, maintenance, regional restrictions, and events outside our control. We do not guarantee uninterrupted service, a specific speed, or coverage in every location within a destination.

You are responsible for selecting the Pelesim eSIM as the mobile-data line and configuring your home SIM to avoid unwanted carrier roaming. We are not responsible for charges imposed by your home carrier or another third party because of device settings or use of a different mobile-data line.

You must use Pelesim lawfully and in accordance with our Acceptable Use Policy. You may not resell plans without written permission, interfere with the service, scrape protected data, bypass payment or usage controls, or use the service for fraud, abuse, or illegal activity.

We may restrict, suspend, or terminate access when we reasonably believe that an account or transaction involves fraud, chargeback abuse, security risk, unlawful activity, policy violations, provider restrictions, or a legal requirement. Where appropriate, we may investigate before restoring access.

You may delete your account through the available account settings. Account deletion ends portal access and may make unused plans unavailable. Records may be retained as described in the Privacy Policy.

Pelesim's software, design, text, graphics, documentation, branding, and other service content are owned by us or our licensors. These terms do not grant you permission to copy, modify, distribute, reverse engineer, or commercially exploit the service except where applicable law expressly permits it.

To the fullest extent permitted by law, the service is provided "as is" and "as available." We disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free availability. Nothing in these terms excludes warranties or consumer protections that cannot legally be excluded.

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost data, lost travel time, or third-party roaming charges. Our total liability arising from the service will not exceed the amount you paid to Pelesim during the six months before the event giving rise to the claim.

Any limitation applies only to the extent allowed by applicable consumer law.

We may update these terms to reflect service, legal, security, or operational changes. The revised date will appear at the top of this page. Where required by law, we will provide additional notice. Continued use after an update takes effect means you accept the revised terms. Changes do not retroactively reduce rights attached to a completed purchase unless applicable law requires the change.

Unless mandatory consumer law provides otherwise, these terms are governed by the laws of Israel. Please contact support first so we can try to resolve a dispute. Unresolved disputes are subject to the competent courts of Israel, except where applicable law gives you the right to bring a claim elsewhere.

Operator: Configo LTD d.b.a Pelesim. Address: 16 Helkikei HaOr, Beersheba, Israel. Email: [email protected]. You can also use our support form.